Customer satisfaction counts
Satisfied customers - that makes us what we are. That's why we do everything we can to make sure our customers feel well cared for. We answer questions competently, personally and directly. We are here for you with enthusiasm, passion and expertise.
We put a lot of effort into employee training, satisfaction and appreciation, as well as into processes and coaching.
Our principle is: happy employees make happy customers. Special experiences are what we call the "You made my Day" experience. These are the moments when everything just fits. We're thrilled about that.
Because customer satisfaction is paramount to us, we measure it continuously and keep on evolving. Our customers are happy with our customer service.
How do we address customer feedback?
Every feedback is important to us as a benchmark of customer satisfaction. As a learning organization, we take all feedback from our customers very seriously and do everything we can to clarify open questions and provide support.
Feedback also helps us to continuously improve our customer service and understand customer needs even better. Five stars always makes us very happy, a lower rating encourages us to do our utmost. Thank you for taking the time to provide us with feedback.
Our customer satisfaction is measurable
This is what Green customer service is all about
Michel von Fellenberg
Head of Customer Care Center Green
„Every client interaction is an opportunity to create a positive experience.“
What we pay special attention to in customer service
Be smart
We combine creativity with sound expertise. In search of the best solution, our teams go the extra mile to develop and implement the right new ideas. After all, you often need to consider things from new perspectives to find good solutions. Our pioneering spirit and motivation mean that we continue to grow.
moving.
Think ahead
We see ourselves as one significant part of a greater whole. That is why we deliberately look to the future and seek to make our mark on it with innovative technology and responsible action – both for people and the environment. With the same foresight, we move our customers forward.
forward.
Create trust
Our cooperation is based on genuine interest in each other and the task at hand. Careful listening is essential to identifying real needs and making progress. We firmly believe that respectful cooperation builds confidence and creates a safe space for ideas to be explored.
together.
Interested in working at Green?
With growth in all areas, we are looking for the best talents - whether in customer service, project support or IT.